BSS Solutions

we develop upon your request

In today’s rapidly changing business environment every Communications Service Provider (CSP) strives for fast time-to-market, enhanced customer experience, rapid and continuous revenue and profit growth.

And, to differentiate and respond immediately to permanently changing end-users preferences and introduce innovative revenue generating services, the CSPs are challenged with Business Support System improvement to provide agile environment  for innovations.

That’s why, being a partner of ambitious telecom projects, JBS Team offers full life cycle BSS solutions development for telecommunications market players, like mobile and fixed-line operators, MNVOs, BSS products vendors, system integrators, OTT services providers, Internet and cable/ satellite TV providers, etc.

Our telco BSS projects development experience includes: product development, business analysis, integration of telco platforms, delivery and operation, development of client's value added services, integration of OSS/BSS for multi-platform services provisioning and change management, self-service interface, infrastructure adjustment and optimization, open source in telecommunications, second and third level support, cloud deployments, databases and DBMS engineering, data analytics, performance tuning, content management, web front-end and clouds, and on-demand solutions.

Financial Management

real-time and offline financial operations control

WEB Self Service

Call Center efforts optimization customer loyalty enhancement

CRM

customer relationship enhancement

Resource Management

resources life cycle monitoring and control

Orchestration

optimised real-time business case scenarios creation

Messaging

centralized and unified messages management

Campaign Management

enhanced marketing efforts

Menu and Navigation

personalize navigation and interact with your customers effectively

Documents Forming

tailored to company’s corporate policy documents creation

Customer Information Management

customers data synchronization

Product Catalogue

create new product models without limits

Notifications and Subscriptions

real-time response to customer’s behavior

Order Management

orders lifecycle management and control

Intelligent International Traffic Routing

best cost and quality for international calls

On-demand System Development

specific to your needs system development preliminary business analysis

Customer Relationship Management

Challenges faced by CSPs

CRM is a must be for each CSP, but introducing such system implies much complication as CRM has universal features requiring individual adjustment and configuration according to telecommunications specifics. Customer Relationship Management for telcos should be specifically designed to have enhanced operational side to decrease time to market and to comply with the highest quality standards. It should be characterised by rich functionality and should provide a large number of off-the-box processes support.

Solution we develop

Customer Relationship Management system

we develop upon our Customer’s requests is designated to provide interface for handling multiple business processes related to customer relationships.

It interacts with users via HTTPS protocol and uses modular design of the system. The system can be enriched by set of individually required modules which would support customers’ business specific functions.

The system supports customer care actions, customer problem resolution, sales actions, collection of customer feedback, customer profiles, and reporting capabilities.

The developed Customer Relationship Management system can interact with the other systems we can develop for you.They can be Order Management, Resource Management, Financial Management,Customer Information Management, etc. In case when any other business logic needs to be introduced the administration interface will allow integration of the indicated systems with external Data Sources.

Technologies

Java 8, OCGi, Apache Camel, Maven, Jenkins, Hazelcast, AngularJS, Twitter Bootstrap,Tomcat, Apache, Oracle RDB. Protocols: SOAP, RESTful, HTTP(s).

Financial Management

Challenges faced by CSPs

While enhancing customer experience, efficient financial transactions management matters for each CSP. And, as business evolves, automation augments. This may result in essential technical infrastructure augmentation and, thus, in business support functionality expansion in order to meet customers requirements. And covering this expansion may require increase in CSPs’ OPEX.

Solution we develop

Financial Management system we develop upon our Customers requests is designated for payments and other financial operations processing and managing. It provides support for subscriber expenditures monitoring and management, various payment channels integration, financial transactions information storage, financial correction control, etc.

Technologies

Java 6, Apache Camel, Apache Activiti, Gradel, Jenkins, Glassfish, JPA, Oracle RDB. Protocols: SOAP, RESTful, HTTP(s). Key Benefits customer service quality improved due to timely and accurate financial data; time-to- market reduced due to a huge number of out-of-the-box functionality; Reduced errors due to end-to-end automated processes; enabled customization to enrich the product; financial control enhanced due to accurate, reliable, timely and multi-purpose financial information

Self Service

Challenges faced by CSPs

We understand that for excellent customer experience, high speed and quality customer service provision is crucial for CSPs. Moreover, provision of excellent customer support involves much time, money and efforts of each CSP. That’s why CSPs are looking for the ways to optimize customer services costs.

At the same time, CSPs should have, at their best disposal, an efficient and easy to use on-line tool for promoting in a timely manner targeted products offerings to multimillion existent and potential customers.

Solution we develop

That’s why Self Service we develop upon our Customers’ requests can be the means for CSPs to cut customer service costs while supporting customers with the most tailored services they need.

We can develop a web-based platform allowing creation of a fully-managed web application with open public access and authorized access to various sections. The platform has administration interface enabling web pages and other system components configuration, interaction with administrators, and supports multi-server architecture. The system can be integrated with external Data Sources by configuration through administration interface whenever any additional business logics introduction is required.

Being integrated into all operator’s service projects as a single unified solution, it allows reducing total ownership costs.

Introducing Sales Portal enables CSP access to multi million potential consumers audience. The platform incorporates a huge number of out-of-the-box functionalities, which enhance other competitive advantages on the corporate market, and is designated to automatically select personalized offers to customers according to their preferences, demographics, behavior, and the like.

Technologies

Python, Django, FeinCMS, DjangoCMS, jinja2, jQuery, HTML5, CSS3, vagrant, fabric, celery, redis, nginx, Jenkins, mySQL. Protocols: SOAP, RESTful, HTTP(s).

Resource Management

Challenges faced by CSPs

In a multi-supplier and rapidly enlarging customer database environment it is crucial for each CSP to have fully automatized and controlled resource management. Therefore, resource life cycle monitoring is the most mission-critical challenge for business in telecommunications industry.

Solution we develop

Resource Management system we develop upon our customers’ requests is designated to manage lifecycle of customers’ physical and logical resources like SIM сards, IP addresses, MSISDN, etc. It supports withdrawing data from external subsystems with further transforming them into SID model. The system can be easily customised and enriched with customer-specific feature and can can interact with the external data sources.

Technologies

Java 6, Apache Camel, Apache Activiti, Gradel, Jenkins, Glassfish, JPA, Oracle RDB, Oracle PL/SQL. Protocols: SOAP, RESTful, HTTP(s), MML.

Menu and Navigation

Challenges faced by CSPs

Rapidly changing market requirements in telecommunications industry implies being highly responsive to every customers change in preferences for speed and quality of service. Therefore, immediate and appropriate interactive communication between a subscriber and a CSP’s network service applications is the key challenge to stay competitive and ensure continuous growth and profitability.

Solution we develop

Menus and Navigations system we develop upon our customers’ request can support messages centralized management by means of various internal components. It is designated for time-to-market reducing and highest quality standards insuring.

The system facilitates subscriber’s requests real-time processing. It can be easily integrated into CSP’s infrastructure. When any additional business logics execution is needed,the administration interface is used to integrate the system with external Data Sources.

Technologies

Java 6, Vaadin, GWT, JCA, Ant, Jenkins, Terracota ehCache, Hazelcast, jSMPP, Glassfish, Git, jGit, Freemarker, JasperReports, Oracle RDB. Protocols: SOAP, RESTful, HTTP(s), SMPP, SNMP.

Documents Forming

Challenges faced by CSPs

With from day to day growing demand for being highly responsive in interaction with customer when subscriber database increases, the CSPs are challenged with providing convenient, highly responsive and appropriate documents and reports delivery. This procedure requires establishing new channels and full automatization for the purpose of customized and prompt e-format documents delivery service.

Solution we develop

Documents Forming System we develop upon our customers’ requests is a system which enables CSPs deliver and pay invoices faster, and thus enhance customer loyalty. It captures data from the external Data Sources, processes them internally and then allocates the information to correspondent document template. As a result, the end consumer receives due documents via prefered channel and in the appropriate format.

Customer Information Management

Challenges faced by CSPs

Efficient customer data capturing, storage, management and usage is crucial for provision of revenue generating services of each CSP. And the challenge is to have these stored in various CSP’s systems data synchronized to prevent customer data inconsistency and misuse.

Solution we develop

Customer Information Management we develop upon our customers’ requests is designated to provide data required for working with customers. It uses context sensitive business logics and synchronizes customer data across all of CSP’s systems and prevents customer data inconsistencies.

For each certain customer customization can be introduced wherever required. This will allow adding customer specific features.

Technologies

Java 6, Apache Camel, Apache Activiti, Gradel, Jenkins, Glassfish, JPA, Oracle RDB. Protocols: SOAP, RESTful, HTTP(s).

Product Catalogue

Challenges faced by CSPs

For CSP it is vitally important to implement product requirements fast. And very frequently it takes a long while before the product requirements are introduced, as first they should be created, approved, and then fulfilled and supported. This procedure is rather protracted and labor-consumptive and accompanied by endless documentation

Solution we develop

Product Catalog System we develop upon our Customers’ requests can support requirements, product offerings, channels and relationships management. The system has strong operational side and is designated to reduce time-to-market and comply with the highest quality standards. It facilitates transferring business requirements into product configuration and, then, configuration into requirements.

The system ensures efficient product offering. It has scalable architecture with high interoperability between the components.

When any additional business logics introduction needed administration interface helps integrate it with external Data Systems.

Technologies

Java 6, Vaadin, GWT, Apache Camel, Ant, Jenkins, Glassfish, Git, jGit, Oracle RDB. Protocols: SOAP, RESTful, HTTP(s).

Notifications and Subscriptions

Challenges faced by CSPs

In telecommunications business environment there is a great variety of systems allocated to business support. And the challenge each CSP faces is how to ensure efficient and uninterrupted interaction between them.

Solution we develop

Notifications and Subscriptions system we develop upon our customers requests can support users with external sources data receiving and processing. It has strong operational side and ensures highest quality standards compliance and reduced time- to-market.

The system enables creating various logics in real time, by this, basic logics and productivity remain unimpeded. It can be easily integrated into CSP’s infrastructure.

When additional data or business logics introduction is needed, administration interface is used for integration with external Data Sources.

Technologies

Java 6, Vaadin, GWT, Apache Camel, Ant, Jenkins, JMS, ActiveMQ, jSMPP, Glassfish, Git, jGit, XSLT, XPath, Oracle RDB. Protocols: SOAP, RESTful, HTTP(s), SMPP.

Order Management

Challenges faced by CSPs

In today's growing demand for highest customer service quality tough competition, retaining existing customers and acquiring the new ones is crucial for each CSP’s business profitability.

One of the key factors to enhance customer loyalty and provide revenue-generating customer services in telecommunications is having an efficient Order Management system.

Solution we develop

Order Management system we develop upon our customers’ requests can support management of product offering orders lifecycle from the beginning to the end. It is designated for withdrawing information from external sub-systems and further presentation in a SID model to provide unified data. The system allows offers life cycle management and can be easily customized and enriched with customer-specific features according to the customer’s individual request. Order Management system has OM WS API to interact with Channels and interacts with the external data sources via external and Orchestration calls.

Technologies

Java 6, Apache Camel, Apache Activiti, Gradel, Jenkins, Glassfish, JPA, Oracle RDB. Protocols: SOAP, RESTful, HTTP(s).

Orchestration

Challenges faced by CSPs

In telecommunications business process management requires involvement of a lot of automated systems and, thus, creating of business scenario requires much time and efforts. To manage business processes efficiently orchestration system for various business scenarios configuration should be involved by each CSP.

Solution we develop

The Orchestration solution we develop upon our customers’ request allows creating real-time business case scenarios. The system is integrated with the other customer’s systems by means of Orchestration interface which is a graphical intuitive for users interface requiring minimum programming knowledge. The Orchestration system has enhanced operational side and allows real-time business case scenarios processing in terms of execution, storage and support. It’s functionality ensures highest quality standards adherence and time-to-market reduction.

When any additional business logics introduction into scenarios processing is required, administration interface is used to integrate the system with external Data Sources.

Technologies

Java 6, Vaadin, GWT, JTA, Apache Camel, Ant, Jenkins, Terracota ehCache, Hazelcast, Glassfish, Git, jGit, Groovy, XSLT, XPath, Oracle RDB, mySQL, JavaCC. Protocols: SOAP, RESTful, HTTP(s), MML.

Messaging

Challenges faced by CSPs

In high competition for subscribers increase and loyalty CSPs strive for efficient communications channels in order to make their audience informed in a timely and individually tailored manner.

One of the most resultative channels should be messaging. But, very often messages content is stored in different systems and this makes messages management a very complicated process and may cause incompatibility and operational efficiency decrease.

Solution we develop

The Messaging solution we develop upon our customers’ requests is designated for SMS and MMS sending through centralized management and rules configuration.

It is integrated into CSP’s SMS and MMS Centers over SMPP protocol and MM7 interface.

Technologies

Java 6, Vaadin, GWT, JCA, Apache Camel, Ant, Jenkins, JMS, ActiveMQ, jSMPP, Glassfish, Git, jGit, Freemarker, Oracle RDB. Protocols: SOAP, RESTful, HTTP(s), SMPP, MM7, EWS, MAPI, webDAV, SNMP.

Campaign Management

Challenges faced by CSPs

In a highly competitive business environment and rapid state-of-the-art technologies development each CSP faces the challenge of how to reach extremely selective and, to put it mildly, abused with terabytes of information audience to gain better customer experience and increase profit.

For more efficient marketing effort each CSP needs a highly responsive and completely automated marketing tool.

Solution we develop

Campaign Management solution we develop upon our Customers’ requests is designated for creating, managing and monitoring of automated marketing processes for the purpose of campaigns planning, introduction and implementation and response analysis, classification and forecast.

It results in customers’ enhanced marketing efforts, individually tailored revenue generating customer service and, thus, significantly improved customer experience.

The system has telecom-specific functionality, and can be easily customized and integrated with other systems.

When any additional business logics introduction into the system is required, administration interface is used to integrate the system with external Data Sources.

Intelligent Traffic Routing

Challenges faced by CSPs

In international telecommunications business environment enormous tariffs are changing rapidly and instantly. And to keep updated with the most appropriate and profitable routes takes much time, money and efforts. Therefore, one of the biggest challenges for each carrier is international traffic routing automation and optimization.

Solution we develop

Intelligent International Traffic Routing solution we develop upon our customers’ requests can support smart and automatic routing and reconfiguration of international calls through different operators. It allows costs and efforts saving by automated selection of the best routes between different carriers in terms of network cost, volume and quality, etc.

Intelligent International Traffic Routing system is integrated with Mobile Switching Center via MML protocol with no need for expensive modifications. The system enables loading price lists and quality parameters of different carriers and fulfilling multidimensional analysis of prices, performances, quality and network limitations.

By this, two modes of calculating optimal routes can be engaged: with or without taking into account the communication channel quality.

Technologies

Java 6, Vaadin, GWT, Ant, Jenkins, Glassfish, JavaCC, myBatis, Oracle RDB, Oracle PL/SQL. Protocols: SOAP, RESTful, HTTP(s), MML.

On-demand System Development

Every CSP strives for higher service quality, more rapid responsiveness and individually tailored communication with its Customers to achieve better customer experience and thus ensure business growth and profitability. And, to achieve better results, continuous system improvement and new projects should be introduced.

For this purpose, our highly qualified Team will be happy to provide you with on-demand system development. Having executed preliminary analysis for your business trends and risks and potential growth we will deliver lightweight solutions for your complicated projects.

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